SHIPPING TERMS: MAXTECH MOSQUITO CONTROL INC. (MMCI)

***SHIPS TO CANADA AND USA ONLY***

Free shipping is provided on all orders over $75 (before taxes)

Orders placed Monday to Friday before 1 PM Eastern Standard Time are picked up from the warehouse the same day. All weekend orders are shipped on the following Monday.

Once the order has been shipped, customers receive an email providing the tracking number and a link to their tracking website. Orders may also be tracked directly on our green-strike.com website.

NOTE: MMCI through its registered trademark brand Greenstrike® reserves the right to refuse any order with a
destination postal code in remote* rural shipping regions, exceeding maximum weight, or maximum box size. All shipping rates are per order equaling one maximum package.

Additional packages may be subject to an additional charge.

*Remote is defined as islands and highlands; a postal code that is difficult to serve; or a suburb/town that is distant, inaccessible, or infrequently served.

Special Instructions

Currently, we are unable to issue special shipping instructions to the delivery drivers (e.g., leave the package with the neighbor, leave the package on the porch, etc.) You may leave a note for the driver on your door with special instructions, however, the delivery of the package remains at the discretion of the driver.

Charges for Wrong Address

An additional fee of $10.00 may apply for an incorrect shipping address.

1. When customers provide incorrect addresses or locations, shipping carriers charge us an additional fee for re-routing packages to the correct address. This additional charge may be passed on to the customer. Though this rarely happens as we always attempt to contact customers first before shipping the package. This applies to addresses that look questionable.

2. Incorrect address may result in the package getting lost. MMCI cannot be held liable in case the customer enters an incorrect address and the item is shipped to another person or entity and cannot be recovered. In that case, the customer will be charged the net price again for a new order with the updated address. Refunds are
non-negotiable for errors that are out of our control.

Lost Orders

Tracking details are provided by email to all customers for orders placed on the Greenstrike® website. Customers
are responsible for keeping track of the package. If the customer fails to receive their order within the estimated time, please contact us within the first 15 days after the shipment date. Our support staff will do their best to check and resolve the issue immediately. MMCI and its brands may not be held responsible for lost orders that weren’t notified within the appropriate period after the shipment date.

Charges for Refused Orders

Customers will receive a refund minus the cost of shipping for products that are refused or undelivered.

If a package is sent through our shipping partner and they cannot deliver it despite multiple attempts, they will
charge us the usual shipment charges for returning the package to our warehouse. This charge may be charged back to the customer. This may also be applicable for packages that are delivered to the customer but are refused. These instances are considered as ‘Product Return’. The customer will get a refund for the purchase price minus the outgoing and incoming shipping charges incurred from shipping their package, as well as receiving an undelivered or refused package.

Important Note: Although refused or undelivered packages are rare, we ensure our best efforts to contact customers before initiating returns or charging any fees. Customers are encouraged to take the time to double-check the shipping address and stay updated with the tracking information shared via email or on the Greenstrike® website. We ensure that package tracking details are shared with the customer on their emails shortly after their orders leave the warehouse.

Missing or Damaged

Merchandise / Damaged Orders Policy

Upon receiving the package, customers have up to 2 weeks or 14 days to notify about any damages observed on the product, or if there are any items missing from the order. If your order was damaged during shipment or if items
are missing in your order, notify us as soon as possible by calling us or writing to us. Customers have up to 2 weeks after receiving the package to send us an email or contact us for us to notify the carrier and file a claim. Please make sure to keep all the packaging materials as well as the box intact in case the carrier wants
to check the package condition.